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Jobs or company...

Airbnb Guest Communication VA

Salary undisclosed

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About Us:
Our company is a rapidly growing Airbnb business currently managing 40+ properties, with plans to add more properties in Liverpool. We pride ourselves on offering exceptional hospitality and ensuring our guests have a memorable experience. We are seeking a dedicated and enthusiastic Guest Communication Specialist to join our team and help us maintain and elevate our guest satisfaction standards, particularly during the graveyard shift.

Job Description:

As a Guest Communication Specialist, you will be the first point of contact for our guests, ensuring they have a seamless and enjoyable experience from the mome nt they inquire about our properties until they check out. You will handle all guest communications, manage bookings, and resolve any issues that arise during their stay.

Key Responsibilities:

-Respond promptly to guest inquiries and messages in Airbnb
-Manage and confirm bookings, ensuring all details are accurately recorded
-Provide guests with pre-arrival information, check-in instructions, and local recommendations
-Address and resolve guest issues or complaints in a timely and professional manner
-Coordinate with the cleaning and maintenance teams to ensure properties are guest-ready
-Monitor guest reviews and feedback, and implement improvements based on feedback
-Assist in developing and updating guest communication protocols and templates
-Utilize tools such as Asana, Airbnb, Guesty, Dochub, Nuki, Pricelabs, and spreadsheets for efficient task management and communication

Qualifications:

Proven experience in a customer service or guest communication role, preferably within the hospitality industry
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work independently and manage multiple tasks simultaneously
Familiarity with Airbnb and other short-term rental platforms is a plus
Proficient in using tools such as Asana, Airbnb, Guesty, Dochub, Nuki, Pricelabs, and spreadsheets
Availability to work graveyard shifts, including weekends and holidays

What We Offer:

Competitive salary
Opportunity to grow with a dynamic and expanding company
Training and development programs to enhance your skills
A supportive and collaborative team environment

If you are passionate about hospitality and have a knack for providing outstanding customer service, especially during overnight hours, we would love to hear from you. Join us in creating unforgettable experiences for our guests!

How to Apply:

Please send your resume, a brief cover letter explaining why you would be a great fit for this role, and your availability for graveyard shifts.

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