Dispatcher Operations Control | Libis, QC
Salary undisclosed
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Job Responsibilities:
Technical/Educational Qualifications:
Benefits:
- Responsible for ensuring that the ground transportation service runs smoothly on a daily basis.
- Interact mostly with partners/ chauffeurs/ guests and internal stakeholders at times, working to resolve queries in connection to live service that is provided in real time, while maintaining relationships and building trust.
- Dispatching chauffeurs onto open booking requests from customers.
- Proactively finding solutions for urgent needs showing up due to new requests or unexpected scenarios (i.e.: flight delays, car breakdowns, etc.).
- Promote and establish a positive attitude while meeting productivity goals.
- Follow-up on customer issues to the point of resolution, keeping customers updated when needed.
- Provide and receive constant, vivid and constructive feedback regarding customer and chauffeur satisfaction as well as internal policies and procedures.
- Handle internal administrative tasks such as monitoring priority clients and documentation of individual queries independently.
- Participate in projects to improve existing processes or create new ones.
- Identify areas of improvement and propose potential solutions to the Team Lead Operations Control.
- Support workforce management when needed (e.g. short notice shift-changes).
- Make sure to keep costs to a reasonable level by quickshotting smartly and by negotiating the best possible price for rides with LSPs on the phone.
Technical/Educational Qualifications:
- Bachelor’s/ College Degree, any field
- At least 2 years-experience in a strongly service-oriented dispatching role (e.g. air travel, ground transportation business etc)
- Excellent organizational and communication skills, the ability to multitask and prioritize workload
- Ability to solve issues and make things work and see opportunities where others see problems
- Excellent English language skills, additional languages are a plus
- Convincing while also being personable, helpful and competent
- Possess a high degree of flexibility, team spirit, independence and always open to new tasks
- A team player, with the ability to motivate the team to improve each day
Benefits:
- HMO on day 1 w/ 2 Free Dependents
- Group Life Insurance
- Paid Leaves
- Bereavement Assistance
- Work-life Balance & High Staff Engagement Culture
- Long-term Development Plan Program
- Free training courses
- Cultural Training
- Emerging Leaders’ Program
- High-end IT devices
- Employee awards and events
- Mental Health Reimbursement up to 20K
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