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Dispatcher Operations Control | Libis, QC

Salary undisclosed

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Job Responsibilities:

  • Responsible for ensuring that the ground transportation service runs smoothly on a daily basis.
  • Interact mostly with partners/ chauffeurs/ guests and internal stakeholders at times, working to resolve queries in connection to live service that is provided in real time, while maintaining relationships and building trust.
  • Dispatching chauffeurs onto open booking requests from customers.
  • Proactively finding solutions for urgent needs showing up due to new requests or unexpected scenarios (i.e.: flight delays, car breakdowns, etc.).
  • Promote and establish a positive attitude while meeting productivity goals.
  • Follow-up on customer issues to the point of resolution, keeping customers updated when needed.
  • Provide and receive constant, vivid and constructive feedback regarding customer and chauffeur satisfaction as well as internal policies and procedures.
  • Handle internal administrative tasks such as monitoring priority clients and documentation of individual queries independently.
  • Participate in projects to improve existing processes or create new ones.
  • Identify areas of improvement and propose potential solutions to the Team Lead Operations Control.
  • Support workforce management when needed (e.g. short notice shift-changes).
  • Make sure to keep costs to a reasonable level by quickshotting smartly and by negotiating the best possible price for rides with LSPs on the phone.

Requirements

Technical/Educational Qualifications:

  • Bachelor’s/ College Degree, any field
  • At least 2 years-experience in a strongly service-oriented dispatching role (e.g. air travel, ground transportation business etc)

Competencies/Personality Traits:

  • Excellent organizational and communication skills, the ability to multitask and prioritize workload
  • Ability to solve issues and make things work and see opportunities where others see problems
  • Excellent English language skills, additional languages are a plus
  • Convincing while also being personable, helpful and competent
  • Possess a high degree of flexibility, team spirit, independence and always open to new tasks
  • A team player, with the ability to motivate the team to improve each day

Benefits

Benefits:

  • HMO on day 1 w/ 2 Free Dependents
  • Group Life Insurance
  • Paid Leaves
  • Bereavement Assistance
  • Work-life Balance & High Staff Engagement Culture
  • Long-term Development Plan Program
  • Free training courses
  • Cultural Training
  • Emerging Leaders’ Program
  • High-end IT devices
  • Employee awards and events
  • Mental Health Reimbursement up to 20K