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Technical Support Engineer Tier L1

Salary undisclosed

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Job Title: Technical Support Engineer Tier L1
Location: Remote
Department: IT Support
Reports To: ICT Manager

Job Summary:

We are hiring Technical Support Engineers (L1) with proven experience in digital marketing and IT support. The ideal candidates will provide prompt and efficient technical assistance to end-users, ensuring smooth operation of IT systems and timely resolution of technical issues.

Key Responsibilities:

--Respond promptly to customer inquiries via phone, chat, and ticketing systems.
--Provide basic troubleshooting for desktop, laptop, and printer issues.
--Assist with user account management in Microsoft 365 (password resets, user creation).
--Offer technical support for CPANEL, including web hosting and email configurations.
--Conduct first-level diagnostics and troubleshoot network-related issues.
--Support users on both Linux and Windows operating systems.
--Escalate unresolved issues to senior technicians or the ICT Manager.
--Maintain accurate documentation of issues, actions taken, and resolutions.
--Comfortable working in a rotational shift and during weekends.

Required Skills & Qualifications:

--2-4 years of experience in a technical support role, preferably in digital marketing.
--Familiarity with CPANEL, WHMCS, and Microsoft 365.
--Basic knowledge of hardware/software troubleshooting and network support.
--Excellent communication skills and a customer-oriented approach.
--Ability to document technical issues and solutions effectively.



How to Apply: Please submit your updated resume and cover letter highlighting your skills. If you have any relevant certificates, please submit those as well.