Quality Assurance and Customer Experience Officer
Salary undisclosed
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Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance required for distribution in the market.
How will you contribute:
- Monitors the quality of service and products for the Group.
- Devise sampling procedure and directions for recording and reporting of quality data.
- Ensures that the Customer Experience is top quality.
- Monitors Customer Service Complaints and works with Product to improve the service and experience.
- Assist the Group Head to implement quality assurance programs, improve product efficiencies. Helps review current products across the market.
- Perform Transaction monitoring for required BSP and Bank required accounts.
- Participate in cross-function and customer support meetings to resolve recurring customer issues.
What will make you successful:
- 4-Year College Degree of any course
- At least 5 years experience with product review and analysis and customer service
- Must have background in Quality Assurance and KYC
- Has knowledge in operations management such as lean management, six sigma, activity based costing, order management
- Adept in use of excel and its macro functions
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