Urgent | Help Desk Support Staff | Dayshift
Salary undisclosed
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Qualifications
Service Desk:
Service Desk:
- Attend to inquiries, applications and notification request from the customer, respond, or escalate to next level within SLA
- You will also be providing 1st point support for IT and network infrastructure configuration based on the client request
- Make sure each request has a ticket on ITSM, progresses are recorded under ticket and status is accurate
- Atleast 1 year of service desk or IT/Network operation experiences
- Ability to diagnose, troubleshoot and resolve problems
- Be convenient in English, and possesses good working attitude and disposition, Japanese language skill to be an advantage
- Bachelor's degree or diploma holder preferably in Business Administration, Information Technology, or Computer Science or other relevant disciplines.
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