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Urgent | Help Desk Support Staff | Dayshift

Salary undisclosed

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Qualifications

Service Desk:

  • Attend to inquiries, applications and notification request from the customer, respond, or escalate to next level within SLA


Technical Support:

  • You will also be providing 1st point support for IT and network infrastructure configuration based on the client request


Data Entries and Ticket Management:

  • Make sure each request has a ticket on ITSM, progresses are recorded under ticket and status is accurate


Requirements

  • Atleast 1 year of service desk or IT/Network operation experiences
  • Ability to diagnose, troubleshoot and resolve problems
  • Be convenient in English, and possesses good working attitude and disposition, Japanese language skill to be an advantage
  • Bachelor's degree or diploma holder preferably in Business Administration, Information Technology, or Computer Science or other relevant disciplines.