Network Engineer Team Leader
Salary undisclosed
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The Network Engineer Team Leader role is responsible for the efficient day-to-day maintenance of IT systems
This incumbent will have dual responsibilities including:
Job Description
This incumbent will have dual responsibilities including:
- The management of the network across the business units including support and maintenance
- Team Leader responsibilities for the Help Desk staff.
Job Description
- Oversee the coordination of the support team involved in operating, administering and supporting network infrastructure, including adherence to the standard configurations, operation guidelines and procedures
- Provide the network support in line with agreed standards and metrics that are reported regularly and accurately
- Management and maintenance of day-to-day operation of all network related systems to ensure quality of service.
- Provide support for Wireless / VOIP / Video Conferencing and other related equipment.
- Escalate faults as required and working effectively with vendors as needed.
- Assist with ongoing development of company policies and procedures.
- Implement and maintain daily checks
- Create a body of knowledge for support queries
- Training of the Help Desk to ensure standardised operating procedures extend the group.
- Develop, refine and maintain systems and processes for the efficient rollout of software and configuration.
- Perform other duties as required.
- Experience in troubleshooting Hardware and Software issues on both Desktop and Laptop platforms.
- In depth knowledge in Windows and cloud operating systems
- Ability to work under pressure and tight deadlines
- Flexible approach in working hours may be required
- Excellent communication and stakeholder negotiation skills.
- Candidate must possess at least a Bachelor’s/College Degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication) or equivalent
- Experience with ITIL would be well regarded
- Experience in specializing in Technical & Helpdesk Support or equivalent
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