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Network Engineer Team Leader

Salary undisclosed

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The Network Engineer Team Leader role is responsible for the efficient day-to-day maintenance of IT systems

This incumbent will have dual responsibilities including:

  • The management of the network across the business units including support and maintenance
  • Team Leader responsibilities for the Help Desk staff.

The incumbent will work closely with the CIO, IT Operations and IT Manager to catalog, document and support the IT environment. The role will have an immediate impact on the day-to-day efficiency of our operations. It is envisaged that this role will increase the support efficiency of the Help Desk as well as being the escalation point for more complex requests.

Job Description

  • Oversee the coordination of the support team involved in operating, administering and supporting network infrastructure, including adherence to the standard configurations, operation guidelines and procedures
  • Provide the network support in line with agreed standards and metrics that are reported regularly and accurately
  • Management and maintenance of day-to-day operation of all network related systems to ensure quality of service.
  • Provide support for Wireless / VOIP / Video Conferencing and other related equipment.
  • Escalate faults as required and working effectively with vendors as needed.
  • Assist with ongoing development of company policies and procedures.
  • Implement and maintain daily checks
  • Create a body of knowledge for support queries
  • Training of the Help Desk to ensure standardised operating procedures extend the group.
  • Develop, refine and maintain systems and processes for the efficient rollout of software and configuration.
  • Perform other duties as required.

Requirements

  • Experience in troubleshooting Hardware and Software issues on both Desktop and Laptop platforms.
  • In depth knowledge in Windows and cloud operating systems
  • Ability to work under pressure and tight deadlines
  • Flexible approach in working hours may be required
  • Excellent communication and stakeholder negotiation skills.
  • Candidate must possess at least a Bachelor’s/College Degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • Experience with ITIL would be well regarded
  • Experience in specializing in Technical & Helpdesk Support or equivalent