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Field Operations Specialist

Salary undisclosed

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Job Description

The Field Operations Specialist (Sales Zone Manager) is responsible for the ‘Company to Dealer’ business relationship for a defined geographical territory. He/she is the primary interface between the Company and the Dealers in that territory and is expected to manage the relationship in a spirit of both true partnership and performance management.

Responsibilities

  • Dealership Sales Management
  • Dealership Retail Performance Management
  • Sales Planning Meeting
  • Order To Delivery Process
  • Customer Satisfaction Initiatives
  • Business Management
  • Training
  • Meeting Attendance and Participation


Qualifications

  • Graduate of any 4-year course; preferably in commerce, business administration or marketing/ MBA
  • 5+ years of experience
  • Must have worked in at least four of the following six areas, of which Ford Sales Planning and Automotive wholesale Marketing are both a mandatory pre requisite (Sales Planning - Order Control/ OTD analyst; Marketing; Ford Credit; Business Management; FSCD; Fleet; automotive retail sales)
  • High proficiency with computer applications (MS Word, Excel, and PowerPoint)
  • Maturity, great interpersonal, communication & presentation skills, business acumen, conflict and relationship management, negotiation, ability to travel out of town repeatedly, change agent
  • Experience in automotive or any related product/field


About Us

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

About The Team

Marketing, Sales & Service plays an important role in Ford’s revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.