Analyst - Global Reengineering

You Lead the Way. We’ve Got Your Back.

#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023

#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023

#8th in Fortune Magazine’s 2023 World’s Most Admired Companies

#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Our TLS Servicing Strategy Analyst will act as an internal business consultant to support our servicing and operations business groups. Our primary goals are to enable superior customer experiences for our premium Card Members, drive efficiencies while reducing costs, and optimize our servicing configuration and offering across TLS markets.

• You will be supporting these areas by identifying process improvement opportunities through applied leadership and innovation, where you will drive efforts to collect data, analyze for insights, develop proposals & recommendations for leadership, and deploy improvements to our systems & processes through strategy execution.
• Projects will give exposure to multiple different business groups across the enterprise and across our TLS markets, coordinating with Technologies, Finance, Risk, Operations, Marketing, and Brand.
  
  

Minimum Qualifications:

• Ability to clearly and consistently communicate orally & in writing with superiors & peers
• Adept at root cause and quantitative analysis using analytical skills
• Understanding of continuous process improvement & problem-solving methodologies
• Strong interpersonal skills with the ability to work independently and in teams
• Results driven with the ability to lead projects & initiatives to completion
• Proven ability to drive project implementation working with diverse customer groups
• Knowledge & exposure using common IE software (such as Excel, SQL, etc)
• Knowledge, exposure, or expertise in multiple IE topics, such as the following:
• Sophisticated problem solving
• Cost benefit analysis
• Project management
• Operations research
• Quality control / statistical process control
• Work/motion study
• Process or value streaming mapping
  

Preferred Qualifications

• Knowledge of the various TLS servicing channels
• Business background and strong IE skillset
• Strong analytical and problem-solving skills
• Strong presentation skills
• Excellent organization, communication, and interpersonal skills
• Ability to adapt quickly and be open-minded to learning new skills and adaptable to changes to workflow
  
  

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
• Must have at least 25 mbps internet connection plan / speed
• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
  
  

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express