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Customer Service Consultant | Healthcare Campaign | Eastwood

Salary undisclosed

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Qualifications

  • Relevant experience for at least 2 or more years
  • Good verbal and written communication skills
  • Proficient in Microsoft Office and Google
  • Willing to work dayshift and onsite

Key Accountabilities

  • Adhere to targets, performance plans and objective standards to meet department goals and KPIs.
  • Provide exceptional written and verbal communication to SuperCare’s customers.
  • Consistently improve case management techniques for the benefit of SuperCare’s customers and performance goals.
  • Ensure SuperCare’s sales technologies, such as a CRM, are used correctly.
  • Participate in regular skills training sessions with internal or external sales trainers.
  • Participate in weekly team meetings.
  • Add to a positive company culture and working unit.
  • Work according to company culture and values, use good communication, and deliver results effectively.
  • Endorse a positive working environment free from discrimination, violence, abuse, and lead a healthy attitude towards duty of care for self, and others.
  • Ensure clients are contacted and applications are lodged as per existing processes and procedures.
  • Meet assigned targets and demonstrate over-performance.
  • Use skills and expertise to manage multiple cases (usually 60 cases) at any given time.
  • Resolve customer issues and customer complaints regarding the application process and escalate when required