Customer Service Consultant | Healthcare Campaign | Eastwood
Salary undisclosed
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Qualifications
- Relevant experience for at least 2 or more years
- Good verbal and written communication skills
- Proficient in Microsoft Office and Google
- Willing to work dayshift and onsite
- Adhere to targets, performance plans and objective standards to meet department goals and KPIs.
- Provide exceptional written and verbal communication to SuperCare’s customers.
- Consistently improve case management techniques for the benefit of SuperCare’s customers and performance goals.
- Ensure SuperCare’s sales technologies, such as a CRM, are used correctly.
- Participate in regular skills training sessions with internal or external sales trainers.
- Participate in weekly team meetings.
- Add to a positive company culture and working unit.
- Work according to company culture and values, use good communication, and deliver results effectively.
- Endorse a positive working environment free from discrimination, violence, abuse, and lead a healthy attitude towards duty of care for self, and others.
- Ensure clients are contacted and applications are lodged as per existing processes and procedures.
- Meet assigned targets and demonstrate over-performance.
- Use skills and expertise to manage multiple cases (usually 60 cases) at any given time.
- Resolve customer issues and customer complaints regarding the application process and escalate when required
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