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WhatsApp Customer Service Representative

Salary undisclosed

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FEMALE VAs ONLY!

If you are an experienced Female WhatsApp CSR, APPLY HERE: https://forms.gle/Yvgzv66dacmmgVH7A

Company: Solution Connect – The Leading Service Provider in the Ecommerce Space

About Us:
Solution Connect is the largest and most trusted service provider in the ecommerce industry. We are committed to offering exceptional customer support, and we are looking for dedicated professionals to join our team and uphold our standards.

Job Description:
We are seeking a highly motivated and experienced WhatsApp Customer Service Representative to provide top-tier support to our customers. As the first point of contact, you will be responsible for addressing inquiries, resolving issues, and delivering a seamless customer experience through WhatsApp.

Key Responsibilities:
Handle customer inquiries and provide accurate, timely solutions via WhatsApp.
Resolve product or service-related questions, concerns, and complaints professionally.
Maintain a high level of customer satisfaction by delivering clear and concise communication.
Continuously update knowledge on company products and services to provide the best assistance.
Work closely with other departments to ensure customer concerns are addressed promptly.

Qualifications:
2-3 years of experience in WhatsApp-based customer service.
Excellent written and spoken English communication skills.
Ability to learn quickly and adapt to new tools and technologies.
Strong motivation and professionalism, with a stable internet connection, microphone, and camera for meetings.
Ability to work full-time in a dynamic, fast-paced environment.

What We Offer:
Long-term employment with opportunities for growth.
Full-time remote position with flexibility.
A collaborative and supportive team environment.