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IT Support Specialist (Tier 2-3)

Salary undisclosed

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Job Summary:
We are seeking a skilled and dedicated IT Support Specialist at the Tier 2-3 level to join our team. The ideal candidate will have strong experience in Windows server administration, network administration, and troubleshooting of both software and hardware. In addition, proficiency with Office 365 suite administration and experience in desktop support are essential. This role requires an individual who is capable of managing and resolving technical issues while providing exceptional customer service over the phone and email .

Key Responsibilities:
Windows Server Administration:
Perform regular maintenance, updates, and troubleshooting on Windows servers.
Ensure server uptime, security, and performance are optimized.
Network Administration:
Manage and troubleshoot network issues related to switches, firewalls, and access points.
Collaborate with other IT staff to design and implement network solutions.
Troubleshooting (Software & Hardware):
Provide support for desktop and laptop issues, including hardware diagnostics and repairs.
Administer and troubleshoot Office 365 suite applications, including SharePoint, Outlook, and Teams.
Resolve technical issues related to both software and hardware in a timely manner.
Ticketing Systems & RMM Tools:
Utilize ticketing systems (experience with ConnectWise Manage, Automate, and Control is a significant advantage) to document and manage support requests.
Monitor and maintain client systems using Remote Monitoring and Management (RMM) tools.
Customer Service:
Deliver outstanding customer service by effectively communicating with clients via phone and email .
Assist users with various IT-related inquiries and provide clear instructions and support.

Qualifications:
Proven experience in Windows server administration.
Strong understanding of network administration, including troubleshooting of switches, firewalls, and access points.
Hands-on experience with desktop support and Office 365 suite administration (SharePoint, Outlook, Teams).
Familiarity with ticketing systems and RMM services (ConnectWise Manage, Automate, and Control are highly desirable).
Excellent problem-solving skills and the ability to work under pressure.
Exceptional customer service skills, with the ability to communicate complex technical information to non-technical users.
Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Windows Server, etc.) are a plus.

Benefits:
Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for professional development and certifications.
A collaborative and supportive work environment.

How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and qualifications.