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PLEASE READ THROUGH ENTIRE APPLICATION BEFORE RESPONDING TO ENSURE YOU ARE GOOD FIT FOR THIS POSITION
Company Overview:
We run a vibrant virtual networking platform dedicated to women entrepreneurs. Our mission is to facilitate impactful connections and collaborations, enabling women from around the globe to network, share knowledge, and grow their businesses.
With a community size of over 80,000 members, we host weekly online events every Wednesday, featuring speed networking, workshops, panels, and roundtables. Our approach is unique, focusing on building real, lasting connections that drive personal and professional growth.
Job Description:
We are seeking a proactive and detail-oriented Virtual Assistant (VA) to join our team. The ideal candidate will help manage our Facebook group, ensuring a welcoming and supportive environment for our members. You will engage with our community, manage group activities, and provide excellent customer service.
**Applicants must be available during US hours for at least 3 hours per day, 3pm-6pm EST, Sunday - Friday (Saturdays off). ** Additional hours & increased pay opportunity available in the future as our community grows!
Key Responsibilities:
- Reply to Comments: Engage with members by responding to comments on group posts.
- Approve New Members: Let new members into the group and tag them in the Welcome post.
- Spreadsheet Management: Check Google Spreadsheets for repeat/spam email s and remove them from the group.
- Direct Messages: Reply to DMs as needed, providing support and information.
- Decline Posts: Decline inappropriate posts, explain why, and guide members on how to fix issues.
- Post and engage in external FB groups for lead generation.
- Research/find new groups with our target audience to post/engage in.
Required Qualifications:
- Excellent Written Communication: Ability to respond clearly and effectively, matching our straightforward and motivational communication style.
- Conflict Resolution: Skills to handle and explain declined posts diplomatically and helpfully.
- Professional Online Presence: Maintain professionalism at all times on Facebook and Instagram, understanding that your profile reflects our business.
- Customer Service: Committed to supporting FB members and WMW event attendees to ensure the best experience possible.
- Facebook Group Management: Familiarity with Facebook group features, including approving/declining members, moderating comments, managing the spam folder, and tagging members in posts.
- Spreadsheet Management: Ability to check and update Google Spreadsheets accurately.
- Message Management: Proficiency in managing and responding to DMs effectively using conversational English.
- AI and Video Skills: Familiarity with ChatGPT and creating/editing video clips on Canva and Instagram.
- Attention to Detail: Ensuring all tasks are completed meticulously without missing any steps.
- Task Management: Ability to prioritize and manage multiple tasks efficiently.
- Soft Skills: Empathy, patience, proactiveness, and a genuine interest in FB members' businesses, asking questions that start meaningful conversations.
INTERVIEWS WILL BE SCHEDULED FOR 9/11 between 12pm-4pm EST
If you are passionate about community management and enjoy engaging with people online, we would love to hear from you. - Apply now BY REACHING OUT VIA FB MESSENGER to join our dynamic team and help us build a supportive and thriving community of women entrepreneurs!
Looking forward to hearing from you!
Alison Martin Simmons
