Rewards Club & Membership Associate
Salary undisclosed
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Original
Simplified
Department
Rewards Club & Membership
Employee Type
Probationary
Job Responsibilities
1 - 5 years
Job posted on
2024-08-22
Rewards Club & Membership
Employee Type
Probationary
Job Responsibilities
- Welcome, acquire and invite guests to apply for NUSTAR Rewards membership.
- Be knowledgeable and up to date with NUSTAR promotions and property amenities in order to address customer inquiries.
- Perform account enrolment and maintenance in patron management system.
- Accountable for correctness and confidentiality of guest information.
- Receive customer disputes concerning Club card point reward system and complimentary amenities, based upon specific casino guidelines and the levels of play.
- Escalate and coordinate for proper resolution of customer dispute, issues, and concerns to superiors and related departments. Likewise follow through to ensure fair and equitable resolutions are achieved.
- Handle clerical and administrative tasks related to Rewards Club daily operations.
- Attend daily team briefings and company or department-initiated trainings.
- Comply with standard operating procedure, employee handbook, PAGGOR regulations and attend all mandatory compliance and training sessions.
- Perform other job-related duties as requested.
- Keep the Rewards counter or assigned workspace tidy and observing professional etiquette.
- Responsible for maintaining a clean, safe and hazard free work environment.
- Possess good communication skills. Foreign language or dialect is a plus.
- Team player and of good character.
- Computer literate and advance knowledge in Microsoft Office.
- Outgoing personality.
- Able to work with minimum supervision.
- Holds good leadership qualities.
- Must be flexible to work varying shifts and time schedules.
- One-Two (1-2) years’ experience. Experience in Casino industry is a plus.
1 - 5 years
Job posted on
2024-08-22
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