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Job Responsibilities
- Manage Tech Stack: Oversee the channel manager and ensure effective integration and usage of technology platforms for operations.
- Customer Communications: Serve as the primary point of contact for guests, addressing inquiries and providing support to enhance customer satisfaction.
- Reservation Management: Oversee the entire reservation process, ensuring accurate bookings and efficient handling of cancellations and modifications.
- Coordination with Cleaners and Maintenance Personnel: Facilitate communication and scheduling between cleaning and maintenance teams to ensure properties are well-maintained and ready for guests.
- Outbound Sales Calls: Conduct occasional outbound sales calls to promote properties and increase bookings.
- Tenant Screening: Assist in tenant screening processes when required, ensuring proper vetting of potential guests.
- Accounting Background: Experience in bookkeeping or property management is a significant advantage, contributing to financial oversight and reporting.
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