Recovery Functional Lead - Operations, Sorting Center, SPX Express (Plaridel, Bulacan)
Salary undisclosed
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Job Description
- Manage overall Return to shipper / seller and Recovery process
- Ensure that all RTS parcels are dispatched according to the given SOP and KPIs
- Collaborate with the claims team to manage past due items and ensure minimal claims on RTS
- Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of of parcels
- Participate in the development and implementation process strategies and tactical execution
- Assess manpower needs and work will support team for proper allocation
- Provide guidance to Recovery team, evaluate team’s performance and provide necessary trainings to continuous growth
- Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field
- With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields
- Must be keen to details and data management
- Highly knowledgeable in RTS and Claims process
- Knowledgeable in using process improvement tools
- Knowledgeable in MS Office and Google Applications
- With good interpersonal and communication skills
- Willing to be assigned in Plaridel, Bulacan
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |
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