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Customer Experience Manager

Salary undisclosed

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Company Description

The Executive Profile, established in the Philippines in 2011, specializes in covering Asia's executive search requirements for clients such as Philippine conglomerates, Asia Pacific, and global organizations. The company focuses on senior and C-level talent management, offering exceptional services in talent acquisition.

The Customer Experience Manager will be responsible for ensuring customer satisfaction, utilizing analytical skills to enhance processes, managing customer experience initiatives, communicating effectively with clients, and providing excellent customer service on a day-to-day basis.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Analytical Skills for data interpretation and process improvement
  • Customer Experience expertise
  • Strong Communication abilities
  • Experience in managing customer relationships
  • Ability to work well in a team environment
  • Problem-solving skills
  • Bachelor's degree in Business Administration, Marketing, or related field