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Technical Support Representative

Salary undisclosed

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The role focuses on monitoring and supporting deployed systems, networks, and hardware to ensure optimal performance. Responsibilities include incident tracking, root cause analysis, and coordinating with internal teams for issue resolution. The position also involves providing technical assistance, communicating effectively with clients, documenting troubleshooting activities, and ensuring timely updates. Additionally, the role emphasizes reporting on system performance, analyzing trends, maintaining SLAs, and recommending process improvements based on data insights and customer feedback.

  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • 2 - 4 years of experience in technical support, helpdesk, or IT monitoring roles.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple issues simultaneously.
  • Experience working under SLAs and meeting customer satisfaction goals.
  • Background in Government System Deployment