Epicareer Might not Working Properly
Learn More

Applications Technical Support Specialist

Salary undisclosed

Apply on


Original
Simplified

Key Responsibilities:

  • Analyze and troubleshoot standard client issues, providing analysis to identify causes.
  • Support customers by escalating, documenting, and resolving critical customer issues in a timely fashion.
  • Evaluate client applications using the software platform based on given configuration.
  • Develop code updates to fix reported defects.
  • Engage in internal issues review and client calls.
  • Assist in support hours of operation and off hour production emergencies.
  • Perform level of effort estimates for assigned tasks and change orders.
  • Revise client identified issues and contribute to SOW/FS/Tech Specs as required.
  • Design and develop corrective solutions for enhancing maximum efficiency.
  • Interact with project teams for new products development giving insights from technical issues of previous products.
  • Share methodologies with Support Team, to enhance the quality and efficiency of customer support.

Qualifications:

  • BA/BS degree in Computer Science or a related field (or work equivalent)
  • Minimum of 2 years of experience in software support or related roles.
  • Proficient in one or more programming languages (SQL, PHP; ReactJS; AngularJS, etc.).
  • Familiarity with integration technologies, XML, APIs (GET, POST, PUT, etc.)
  • Minimum of 2 years’ experience in front-end web tier (HTML, DHTML, JavaScript, CSS, etc.)
  • Proven experience in troubleshooting client issues and conducting high-level data analysis.
  • Background in developing code updates to fix reported defects.
  • Prior experience providing detailed information and support to Tier 1 clients.
  • Excellent communication skills, both written and verbal.
  • Ability to work on multiple priorities effectively and execute assigned project tasks within established schedule.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Ability to work collaboratively in a team environment, or independently on specific projects.
  • Experience with data analysis and interpreting results.
  • On call requirements: this position may participate in an on-call support rotation on weekdays and weekends.

The following is strongly preferred:

  • Familiarity with HTML; JavaScript; CSS preprocessors & libraries.
  • Previous experience with product development.
  • Prior experience in a customer-facing role.
  • Familiarity with R&D processes and transitioning products to Production.
  • Knowledge of specific software platforms or tools used in the company's domain.