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  1. Go to Settings.
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Network Support

Salary undisclosed

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Simplified

Qualifications :

  • Bachelor's Degree in Information Technology or any related course.
  • Minimum of 2 years related experience
  • 2 years experience in configuring WAN, LAN, Wireless LAN, Virtual LAN, IPVPN, Intranet and Internet.
  • Knowledge in IT Infrastructure

MAIN RESPONSIBILITIES:

• Provides the Wide Area Network (WAN) infrastructure of the bank with regards to the standard requirement and monitors its availability, performance and capacity.

• Manages the WAN infrastructure resources life cycle: acquisition, installation and testing, maintenance (including licenses, updates and upgrades), repair and transfer, disconnection and inventory - according to the standard procedures.

• Ensures that the safety and security measures on the physical, environmental and logical components of the wide area network infrastructure are in compliance to the policies of the bank’s various regulatory bodies. • Complies with the availability of the WAN infrastructure to user as per the Service Level Agreement.

• Controls the bank’s Telecommunication (TelCo) Backhauls, Remote Sites IP-VPN, and Network Monitoring System (NMS).

• Provides and controls IP Addressing, IP Routing and WAN Segmentation including accurate issuance and inventory. Monitoring

• Fabricates, maintains and repairs network cables and equipments including their accurate issuance and inventory.

• Provides facility provisioning (including, but not limited to in-house cabling) for new WAN connections including remote sites’ transfers alike.

• Conducts periodic Health Check of WAN equipment in the network room.

• Monitors, investigates, escalates and restores downtime connection of remote sites.

• Identifies the cause and time frame of network outage of remote sites as well as the actions taken for restoration of the same.

• Coordinates with other technical support, third party support and TelCo service provider support for joint resolution of wide area networking problems.

• Reports daily remote sites’ downtime and uptime connection to affected users.

• Performs periodic TelCo auto fail-over network connection testing.

• Coordinates with the bank’s financial accounting team and TelCo service provider on the financial rebates during extended TelCo-related network outage.

• Suggests network products, services, standards and practices to support the bank’s network requirements.

• Adheres to policies and procedures for efficient and appropriate network management.

• Suggests service improvements and process streamlining.

• Stays abreast of new technologies emerging in the industry.

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