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Social Media Customer Relationship Manager (TikTok)

Salary undisclosed

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HOW TO APPLY:
Send your updated resume to [email protected]
Kindly indicate the position you are applying for in the subject title


About Us:
AMZ Masters is a leading Amazon Consultation company dedicated to helping businesses succeed on the Amazon platform. We pride ourselves on our high expectancy and proficiency, encouraging each individual to show initiative and achieve maximal results. With a team of 25 employees working remotely, we thrive in a dynamic and results-oriented environment.

Overview: We are seeking a proactive and detail-oriented individual to join our team as a Social Media Customer Relationship Manager. In this role, you will be responsible for managing customer interactions and relationships on TikTok and Instagram, handling order returns, and driving influencer outreach to create impactful brand partnerships.

Key Responsibilities:
1. Customer Relationship Management:
- Handle customer inquiries and resolve issues related to orders, returns, and general product questions via TikTok and Instagram.
- Provide exceptional customer service and ensure a positive customer experience across social media platforms.
- Manage customer feedback and maintain strong, responsive communication to ensure satisfaction.
2. Order Returns Management:
- Process order returns and exchanges on TikTok Shop in accordance with company policies.
- Coordinate with internal teams to ensure smooth handling of return logistics and customer compensation.
3. Influencer Outreach & Brand Deals:
- Identify and reach out to relevant influencers on TikTok and Instagram for potential collaborations.
- Negotiate and manage influencer partnerships to drive brand visibility and customer engagement.
- Monitor and track the performance of influencer campaigns to assess ROI and brand impact.

Qualifications:
- Proven experience in social media management, customer service, or related fields.
- Experience with TikTok Shop or e-commerce platforms is a MUST.
- Strong understanding of TikTok and Instagram platforms, including best practices for influencer outreach.
- Excellent communication and problem-solving skills.
- Ability to work independently and manage multiple tasks in a remote environment.
- Can work Mon-Fri 9am-5pm EST


HOW TO APPLY:
Send your updated resume to [email protected]
Kindly indicate the position you are applying for in the subject title