Sales Order Processing & Fulfilment Specialist
Apply on
Business Overview
Siegel is a fast growing, dynamic business that supplies chemical products throughout Australia and New Zealand to the following markets and sectors:
- Food & Beverage Manufacturing – labelling and carton adhesives.
- Construction Sector – flooring adhesives, silicone sealants and waterproofing membranes.
- Industrial & Manufacturing – sealants and structural adhesives.
With nine warehouses throughout ANZ, Siegel thrives on providing outstanding speed of delivery to our customers. Siegel focuses on providing excellent customer service requiring a timely response, friendly communication, and a bias for best customer outcomes.
Role Description
This is a full-time remote role working in a fast paced team executing day to day activities related to APAC Customer Service operations - Order Entry Processing, Customer Purchase Order Entry, Status of Order, arranging dispatch, freight and Order Tracking, fulfilling task for sales team all with a bias for Excellent Customer Service.
Qualifications
- Bachelor's Degree in Business Management/ Administration.
- 5 years of experience in customer service and administrative roles.
- Having a background in Continuous Improvement (e.g. Lean Six Sigma) and in any of the following digital skills (VBA Macros, Netsuite scripting, Power BI) is an advantage
- Proficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint) is required;
- Experience in 3PL communication & freight coordination.
- Previously worked for an Australia business - nice to have.
Characteristics
- Excellent customer service and verbal communication skills - will require some phone based task.
- Knowledge of sales principles and practices.
- Leadership skills and track record in developing & leading people.
- Ability to work independently and collaboratively lead from a remote setting.
- Experience in managing complex Business Transformations & establish procedures.
- Excellent command of both spoken and written English; Must be a team player, detail-oriented, and have strong administrative skills.
Please provide a CV and a 1-2 minute of video recording using the loom.com application speaking to the qualifications, characteristics above.