Virtual Assistant with Focus on Customer Service

Virtual Assistant with Focus on Customer Service Needed For an Industrial Store

Please read the entire job description carefully as it is important to follow the instructions provided within.

Are you skilled in helping individuals and small businesses find exactly what they need, guiding them through their choices, and ensuring outstanding customer service throughout the process? If this describes you, this could be the perfect opportunity for you.

Here's why you should not pass up this chance:

-Join a fast-growing company from the early stages.
-Take on big opportunities as we expand.
-This is a long-term position with growth potential.
-Receive high-quality eCommerce training—I'm serious about investing in your growth.
-Enjoy the freedom to make decisions and lead independently without micromanagement.
-Get paid time off—when you're off, you're really off.
-Work from home with flexibility.
-Operate as an “in-house entrepreneur,” without the risks of going solo.
-High performers could even grow into senior management roles in the future.

COMPANY INFO – Who Are We?

At Access Division, we provide small businesses with the tools and equipment they need, even when they're unsure of what that is. Our job is to make the purchasing process easy by offering expert advice and helping customers find exactly what fits their needs.

This position involves handling customer service, processing orders, managing product listings online, and ensuring that daily operations run smoothly. You will be a key player in driving the business forward.

As we grow, opportunities for career advancement will follow, and you could take on leadership roles in the future.

This is a long-term opportunity that grows with you. Depending on your strengths and interests, we support your growth with free training, mentorship, and courses to help you reach your full potential.

Are you ready to get started?

JOB OVERVIEW - Main Responsibilities:

-Process and manage customer orders.
-Communicate with customers and suppliers.
-Resolve issues with orders.
-Provide shipping updates and delivery information to customers.
-Suggest alternative products when necessary.
-Handle situations involving damaged items.
-Engage in post-purchase follow-ups and review collection.

Thank you for reading this far! To apply, please begin your cover letter with 'Access Division's Best'. In addition, send a short video introducing yourself. In the video, share a bit about where you live, your interests, or any personal details you’d like. Please keep the video under 2 minutes. Looking forward to learning more about you!

DESCRIPTION OF IDEAL CANDIDATE

-Problem Solver
-Proactive
-Independent
-Hardworking
-Growth-oriented
-Takes Initiative and Ownership
-Reliable and Trustworthy
-Follows Instructions Carefully

COMPANY CULTURE We believe in transparency. Ask questions if anything is unclear and feel free to express your opinions. The work is demanding, but there's room to enjoy what you do.

PAY Compensation is based on skills and experience, starting at $300/month for this full-time role with the potential for bonuses. If you feel you bring more to the table, let me know why and what your expectations are.

CANDIDATE REQUIREMENTS

-Honesty
-Reliability

ADDITIONAL DETAILS REQUIRED You must have a fast, stable internet connection and a quiet environment where you can take calls without distractions.

WORKING HOURS This is a full-time position (40 hours per week), Monday through Friday, 9 AM - 5 PM US Eastern Time.

Looking forward to your application!
Kenneth Pedersen, Access Division