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Job Posting: Customer Service Representative
GOOD HOURLY PAY + COMMISSION FOR EVERY SALE!
We’re seeking enthusiastic individuals to join our vibrant agency as Customer Service Representatives! If you’re passionate about helping others and have strong communication skills, we want to hear from you!
Key Responsibilities:
As a Customer Service Representative, you will play a vital role in delivering exceptional service to our customers. Your primary responsibility will be to engage customers by initiating private conversations via online chat, ensuring that every interaction is welcoming and supportive. You’ll address and resolve inquiries and concerns efficiently, striving for customer satisfaction at every touchpoint.
In this role, you’ll create engaging and informative replies that reflect our service values, making each conversation meaningful. Maintaining professionalism is key; you will uphold a respectful demeanor in all interactions, which positively represents our brand.
Additionally, you’ll effectively utilize our customer relationship management system to track customer interactions and provide seamless service. When complex inquiries arise, you’ll recognize the need for additional support and promptly escalate them to the appropriate team or manager. Finally, keeping accurate records of all conversations will be essential for ensuring clarity and continuity in service.
Requirements:
To join our team as a Customer Service Representative , you should meet the following qualifications: you must be fluent in English (C1 level or higher) and have a typing speed of at least 60 words per minute. A reliable internet connection is essential, with a minimum of 100 Mbps download and 50 Mbps upload speed. You’ll need a professional work setup, as inappropriate locations are not acceptable.
We value team players who enjoy collaborating and maintaining a positive attitude. This position is open to all levels of experience, welcoming both newcomers and those with prior experience. You must reside in the Philippines, and if you have sales or call center experience, that’s a bonus! When applying, please start your application with an “8.”
In return, we offer competitive pay, including an hourly rate plus commission, with ample opportunities for growth. You’ll be part of a supportive team culture, connecting through platforms like Discord and Zoom. There are great career advancement opportunities, along with access to comprehensive training, video courses, and personalized coaching. Plus, you can participate in challenges with bonus opportunities and receive personalized advice and assistance.
In this role, you will engage with customers using communication tools like Discord and Telegram . Please note that the position requires sitting for extended periods and using a computer.
We look forward to welcoming you to our team! If you’re ready to thrive in a collaborative environment, apply now!
