Product Assurance Manager
Salary undisclosed
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Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
He/She ensures product quality and customer satisfaction. Below are the key tasks and responsibilities aligned with specific Key Result Areas (KRAs) to address their requirements:
Key Result Areas (KRAs) and Associated Tasks/Responsibilities:
Quality Standards and Compliance:
Ensure compliance with global and local financial regulations and standards.
Product Integrity and Security:
Collaborate with cybersecurity teams to ensure the highest standards of data protection and fraud prevention.
User Experience and Satisfaction:
Work closely with product development and customer service teams to implement changes based on customer feedback.
Performance Monitoring and Optimization:
Collaborate with product development teams to optimize product performance and address any performance issues proactively
Quality Training and Awareness:
Foster a culture of quality & continuous improvement.
Cross-Functional Collaboration and Communication:
Act as the quality advocate within the organization, ensuring that all teams prioritize quality in their work.
Risk Management and Mitigation:
Responsibility: Ensure all quality-related risks are documented, and stakeholders are informed and involved in risk mitigation.
Reporting and Analysis:
Responsibility: Ensure transparency in reporting and make recommendations for actions based on data analysis.
Analytical Skills: Ability to analyze quality data, customer feedback, and performance metrics to identify areas for improvement and ensure data security.
Leadership and Management Skills: Leading and managing cross-functional teams, fostering a culture of quality and continuous improvement.
Communication Skills: Effectively communicating quality standards, expectations, and feedback to various stakeholders, including product teams and senior management.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
He/She ensures product quality and customer satisfaction. Below are the key tasks and responsibilities aligned with specific Key Result Areas (KRAs) to address their requirements:
Key Result Areas (KRAs) and Associated Tasks/Responsibilities:
Quality Standards and Compliance:
Ensure compliance with global and local financial regulations and standards.
Product Integrity and Security:
Collaborate with cybersecurity teams to ensure the highest standards of data protection and fraud prevention.
User Experience and Satisfaction:
Work closely with product development and customer service teams to implement changes based on customer feedback.
Performance Monitoring and Optimization:
Collaborate with product development teams to optimize product performance and address any performance issues proactively
Quality Training and Awareness:
Foster a culture of quality & continuous improvement.
Cross-Functional Collaboration and Communication:
Act as the quality advocate within the organization, ensuring that all teams prioritize quality in their work.
Risk Management and Mitigation:
Responsibility: Ensure all quality-related risks are documented, and stakeholders are informed and involved in risk mitigation.
Reporting and Analysis:
Responsibility: Ensure transparency in reporting and make recommendations for actions based on data analysis.
Analytical Skills: Ability to analyze quality data, customer feedback, and performance metrics to identify areas for improvement and ensure data security.
Leadership and Management Skills: Leading and managing cross-functional teams, fostering a culture of quality and continuous improvement.
Communication Skills: Effectively communicating quality standards, expectations, and feedback to various stakeholders, including product teams and senior management.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
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