Customer Service Representative
Salary undisclosed
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About Us
BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve.
HEADLINE
Are you a proactive and customer-focused individual with a passion for delivering exceptional service? Do you possess outstanding communication and problem-solving skills? If so, we have an exciting opportunity for you! Join our client's team and make a meaningful impact in enhancing customer experiences for their Australian clients.
Join our vibrant team as a CUSTOMER SERVICE REPRESENTATIVE and play a key role in fostering customer satisfaction and loyalty. Apply now with your updated resume and a cover letter highlighting your relevant experience. We look forward to reviewing your application and discovering the talent you bring to the table.
About The Role
We are seeking a dedicated and experienced Customer Service Representative to deliver exceptional support to our customers through phone, email, and chat channels. In this role, you will be responsible for answering inquiries, resolving issues, and providing solutions to ensure a seamless customer experience.
Responsibilities:
BSA Solutions, Inc. emphasizes in:
BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve.
HEADLINE
Are you a proactive and customer-focused individual with a passion for delivering exceptional service? Do you possess outstanding communication and problem-solving skills? If so, we have an exciting opportunity for you! Join our client's team and make a meaningful impact in enhancing customer experiences for their Australian clients.
Join our vibrant team as a CUSTOMER SERVICE REPRESENTATIVE and play a key role in fostering customer satisfaction and loyalty. Apply now with your updated resume and a cover letter highlighting your relevant experience. We look forward to reviewing your application and discovering the talent you bring to the table.
About The Role
We are seeking a dedicated and experienced Customer Service Representative to deliver exceptional support to our customers through phone, email, and chat channels. In this role, you will be responsible for answering inquiries, resolving issues, and providing solutions to ensure a seamless customer experience.
Responsibilities:
- Respond to customer inquiries promptly through phone, email, and chat, ensuring a positive experience
- Effectively resolve customer issues with a focus on efficiency and satisfaction
- Deliver exceptional customer service by maintaining a friendly, helpful, and empathetic demeanor
- Collaborate with team members while also demonstrating the ability to work independently to meet customer needs
- Stay informed about company products and services to provide accurate information and support
- Adhere to all company policies and procedures to ensure consistency and compliance
- 3-5 years of experience in a customer service role, demonstrating a strong commitment to customer satisfaction
- Excellent verbal and written communication skills, with the ability to engage effectively with customers
- Proven problem-solving skills, with a proactive approach to resolving issues
- Ability to work both independently and collaboratively as part of a team
- Flexibility to work varied hours, including weekends, to meet customer needs
- Proficiency in Microsoft Office Suite, with strong skills in [specific applications, if relevant]
- Experience with HubSpot is preferred but not required
BSA Solutions, Inc. emphasizes in:
- Providing you with competitive compensation and benefits that exceed market standards and the Labor Law
- Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs
- Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success
- Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness
- Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities
- Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life
- Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development
- Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present
- Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness
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