Care Coordinator and Remote Secretary

Job Title: Care Coordinator and Remote Secretary
Company: Nu Grace Family Care
Location: Remote
Employment Type: Part-Time

Position Summary
Nu Grace Family Care is seeking a highly organized and proactive individual to serve as a Care Coordinator and Remote Secretary. This role combines responsibilities of coordinating non-medical home care services with administrative support. The ideal candidate will play a vital role in maintaining relationships with clients, vendors, and partners, ensuring smooth service delivery while also assisting with intake for potential clients.

Key Responsibilities
Care Coordinator Responsibilities:
- Oversee the scheduling and coordination of caregiver services to meet client needs efficiently.
- Act as the main point of contact for clients and their families, providing updates on care plans and services.
- Manage intake for potential clients, ensuring all necessary documentation and assessments are completed.
- Collaborate with caregivers to ensure adherence to care plans and timely service delivery.
- Monitor client care reports and follow up on any changes or concerns regarding the client's condition.
- Maintain accurate and up-to-date records of client care plans, schedules, and progress.
Remote Secretary Responsibilities:
- Handle daily administrative tasks such as answering phone calls, responding to email s, and managing inquiries from clients and caregivers.
- Establish and maintain relationships with vendors, potential clients, and partners to foster ongoing business development.
- Perform cold calling to potential partners to build new relationships and expand the agency’s network.
- Follow up with current clients and partners to ensure satisfaction and address any concerns.
- Assist with scheduling virtual meetings for the management team and caregivers.
- Prepare and organize digital files and records related to client care and office operations.


Qualifications:
- Experience in care coordination, healthcare administration, or a similar role in a non-medical home care setting.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Proficiency in scheduling software, CRM systems, and office productivity tools.
- Excellent verbal and written communication skills, with a client-focused approach.
- Ability to build and maintain professional relationships with clients, caregivers, vendors, and partners.
- Ability to work independently in a remote environment while maintaining accountability.
Preferred Qualifications:
- Knowledge of home care service regulations and best practices.
- Experience with intake processes and handling client documentation.
- Experience in cold calling and relationship building with external partners.
- A background in healthcare administration, social work, or nursing is a plus.