Head of Process Management

Job Overview:

We are looking for an experienced and dynamic Head of Process Management to lead the business transformation and process optimization initiatives across the organization. This role focuses on enhancing operational efficiency, driving process improvements, and managing organizational change by leveraging technology.

The Head of Process Management will collaborate with cross-functional teams to identify inefficiencies, design improved processes, and implement solutions that align with the organization’s strategic objectives. You will play a pivotal role in guiding change management efforts and promoting a culture of continuous improvement.

Key Responsibilities:

• Lead business transformation efforts aimed at improving operational efficiency and streamlining processes across the organization.
• Identify, design, and implement process optimization strategies that drive measurable improvements in productivity, quality, and cost efficiency.
• Collaborate with stakeholders to understand business needs, diagnose process issues, and develop solutions that leverage the latest technology.
• Develop and execute change management strategies to ensure smooth transitions when implementing new processes and systems.
• Analyze current operational workflows, identify bottlenecks, and propose enhancements to improve end-to-end business processes.
• Monitor and measure the effectiveness of implemented process changes and ensure alignment with business objectives.
• Champion a continuous improvement culture by promoting best practices, encouraging innovation, and driving accountability for process performance.
• Provide leadership and guidance to process improvement teams and ensure effective communication across departments.
• Stay up-to-date with industry trends and emerging technologies to continuously improve process management practices.

Key Requirements:

• Education: Bachelor’s degree in Business, Operations, Engineering, or a related field. A Master’s degree or professional certifications (e.g., Lean Six Sigma, PMP) are highly preferred.
• Experience:
• 8+ years of experience in process management, business transformation, or operational efficiency roles.
• Proven track record of leading successful process optimization and business transformation initiatives.
• Experience in designing and executing change management strategies.
• Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and ability to apply them in complex business environments.
• Familiarity with automation tools and technology-driven solutions to enhance operational processes.
• Leadership: 5+ years of experience in a senior leadership role, managing teams and driving organizational change.
• Skills:
• Strong analytical and problem-solving abilities with a focus on data-driven decision-making.
• Excellent communication, collaboration, and stakeholder management skills.
• Proficiency in project management tools and methodologies.
• Ability to work in a fast-paced environment and handle multiple priorities effectively.

Preferred Qualifications:

• Certifications in process improvement (e.g., Lean Six Sigma Black Belt).
• Experience in implementing digital transformation initiatives.
• Experience in managing process changes within large, multi-functional organizations.