Communications Specialist - Flight Disruption

Are you looking for a career opportunity in the aviation industry? Here’s your opportunity to have a great career with a world-class airline company.

Why Join Us?

• Asia’s First and Longest-Serving Airline
• Get a chance to enjoy travel perks for you and your family
• A collaborative work culture and environment

Who Are We Looking For?

• College graduate of any four (4) year course. Preferably in English, Communication Arts, Mass Communications, Journalism
• Must have at least three (3) years of relevant airline experience
• Excellent oral and written communication skills
• Comfortable in working in an agile and fast-paced environment
• Demonstrates a strong background in airport operations and airline systems
• Critical Thinker with strong interpersonal skills

What’s The Role All About?

Under the close supervision of the Manager – the FD Communications Specialist is responsible for drafting and updating templates used, creating spiels for contact center, announcements for ground/airport staff and in-flight crew. He/She is responsible for ensuring the checklists/task lists are accomplished especially during irregular operations, among others. The jobholder is responsible for ensuring efficient and excellent delivery of PAL services and products to passengers that help result to a positive experience despite negative scenarios. A well-qualified communications specialist can play a crucial role in managing the impact of flight disruptions on passengers and the airline's reputation.

Major Responsibility Areas

• Coordinates with stakeholders during flight disruptions/irregular operations to ensure proper communication/updates are provided to passengers across all touch points.
• Maintains high-level of professionalism in dealing with partners.
• Creates and updates templates for Flight Advisories, Customer Advisories, including spiels/FAQs for Contact Center, announcements for Airport and in-flight crew and other necessary communication materials required to ensure a better experience for our passengers.
• Proactively handles issues/concerns raised by partners in a timely manner.
• Complies with applicable regulations and standards of Philippine Airlines; actively involved with PAL Safety Management System by reporting all accidents, incidents and any hazard in the workplace; and being safety conscious by exercising care and vigilance in performing duties.

Core Competencies

• Customer Champion - implements service practices that lead to a customer-centric culture.
• Excellence Igniter - models values and excellence and drives others to do the same.
• People Developer - strengthens organizational talent by developing self and others.
• Relationship Builder - maintains lasting partnerships and collaborates towards shared goals.
• Trust Advocate - creates a culture of openness by showing integrity and respect for others.
• Change Agent - adapts to the changing environment and creates new ways of doing things.

Job-specific Competencies

• Excellent oral and written communication skills;
• Proficient with MS Office applications;
• Strong background/knowledge in customer management and airline industry;
• Knowledgeable of airline operations/processes/basic regulations;
• Discrete in handling critical/confidential information;
• Strong interpersonal skills to build and maintain positive relationships with partners