Accounts Receivable Specialist | Billing | US Account
Salary undisclosed
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AR/ BILLING SPECIALIST
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
ROLE OVERVIEW
We are looking for a AR/Billing Specialist to be part of our team.
- This role manages the company’s processes and systems related to timekeeping, billing, retainer replenishment, accepting payment, and collections of accounts receivable.
MAIN RESPONSIBILITIES
Billing Management:
- Act as a point of contact for billing-related inquiries from clients, attorneys, and legal assistants. Communicate with clients regarding billing inquiries and discrepancies.
- Collaborate with attorneys to address any client concerns or disputes related to billing.
- Process payments in accordance with the Firm’s policies and schedules for accepting payments.
- Ensure accurate and timely recording of billable hours, expenses, and disbursements.
- Verify rates and discounts ensuring adherence to client agreements and fee arrangements.
- Maintain billing records, client files, and documentation in an organized manner.
- Process incoming payments and accurately apply them to appropriate accounts.
- Generate and review client invoices and trust replenishments following billing schedules and guidelines.
Process Improvement and Client Care:
- Analyze billing data to identify trends, discrepancies, or areas for improvement.
- Identify opportunities to enhance billing procedures and systems to improve efficiency and accuracy.
- Stay updated on billing regulations, industry best practices, and client-specific billing guidelines, ensure adherence to legal and ethical billing practices, including maintaining confidentiality of client information.
- Monitor and resolve any compliance-related issues or concerns.
Other:
- Provide excellent customer service to clients, addressing any concerns promptly and professionally.
- Strive to provide a positive and empathetic experience for clients, demonstrating genuine care and understanding of their concerns.
- Uphold the strictest confidentiality standards and exercise discretion when handling sensitive client information.
- Create and maintain a positive work environment and culture.
- Other duties or projects as requested.
REQUIREMENTS
- High school diploma or equivalent required. College degree preferred.
- 3 years and up of billing experience, worked in the law firm industry is a plus.
- Proficiency with legal billing software and systems, Clio experience is a plus.
- Possess a client service mindset with strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite, especially data analysis with Excel.
- Amenable to work on a nightshift schedule.
- Must be able to work on our site in 6th Floor Tower 1Rockwell Business Center, Ortigas
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