Group Manager

Bring your expertise in Banking & Financial Services to a new level! We’re looking for a dynamic Group Manager to oversee our operations, streamline processes, and achieve outstanding service delivery. Join us and lead a talented team to success

Key Responsibilities:

• Manage day-to-day operations within the Banking & Financial Services division, ensuring compliance with company policies and regulations.
• Oversee a team of operations managers and staff, providing guidance and support to optimize performance.
• Develop and implement operational strategies to improve efficiency and enhance service delivery.
• Monitor key performance indicators (KPIs) and ensure targets are met, analyzing trends and making data-driven decisions.
• Foster a culture of continuous improvement, implementing best practices and innovative solutions
• Conduct regular performance evaluations, providing feedback and training to staff as needed.

Qualifications:

• 5+ years of experience as an Operations Manager or 2+ years as a Senior/Group Operations Manager in a Contact Center or Banking/Financial environment.
• Proven experience managing 100+ FTEs/members.
• Strong knowledge of the US Mortgage cycle and experience managing Voice Accounts, preferably in US banking and financial services.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.
• Willingness to work night shifts and be open to assignments in Quezon City.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field; MBA preferred.
• Strong analytical and problem-solving skills.
• Proficient in relevant software and tools, such as CRM systems and operational management platforms.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health benefits and wellness programs, including medical, dental, and vision coverage.
• Retirement savings plan with company matching contributions.
• Paid time off, including vacation days, sick leave, and public holidays.
• Opportunities for professional development and career advancement, including training programs and certifications.
• Employee recognition programs and bonuses for outstanding performance.
• Flexible working arrangements and work-from-home options.
• Employee assistance programs for mental health and well-being support.
• Social and team-building activities, fostering a positive workplace culture.