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Education Requirements
- Graduation in any stream (essential)
- Post-graduation, business management (preferred)
- PMP, PRINCE2 certification (preferred)
- 20+ years of experience, most of which should be in BPO environment
- 15+ years of the BPO experience should be in Transitions
- 15+ years of core Project Management/ Solutioning experience.
- Should have Program Management experience of a large engagements
- Process Transition. Execute transition of processes with end to end accountability. Establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility and completion status
- Transition Review. The incumbent will partner with the Business Transition Team to ensure that program and project implementations are meeting or exceeding client and EXL expectations
- Solution and implementation design. The incumbent will work with the Business Development Team or Strategic Deal Team to build customized solutions for new client engagements
- Op-ID & DD. Performs Due diligence/ OP-ID exercise for the trial business and prepare Statement of work, submit the recommendation for outsourcing based on the current capabilities
- Building Capability in Transition Function. The candidate will be responsible to bring innovation to the transition function by developing new and improved frameworks that will enable more effective transitions
- Training and Development. The incumbent is expected to develop and implement training and development programs for Transition Managers. The trainings could be functional, domain or developmental
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