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Customer Service Representative

Salary undisclosed

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EXL Service Philippines
Address: Northgate Cyberzone, Alabang Muntinlupa
Role: Customer Service Representative
START DATE: November & December
US Insurance Account
Possible hybrid after 5 months - WFO until end of training
Monday to Friday working schedule, Fixed Saturday & Sunday rest day
PIONEER ACCOUNT (More opportunities)

Role Description:
Full time hybrid role for a Customer Service Representative, who will be responsible for providing support to customers, ensuring customer satisfaction, and delivering a positive customer experience. This role is baes in Alabang, Muntinlupa City with Flexibility for some remote work.

Qualifications:

  • Customer Support, Customer Service and Customer Experience Skills
  • Phone Etiqutte and Customer Satisfaction skills
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize effectively
  • Experience in a customer-facing role is preferred proficiency in relevant software applications
  • Strong problem-solving abilities
  • At least one (1) year experience in BPO industry
  • Completed 2 years in College Education