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Customer Service Representative

Salary undisclosed

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Scope of Work{{:}}

  • Answer phones, chats, and emails promptly and professionally
  • Schedule the
  • Process outbound and receive inbound calls from customers confirming appointments
  • Process outbound and receive inbound calls from field technicians to update work order status
  • Modify work orders to reflect order line-item changes or deletions
  • Cancel, Reschedule, or place work orders on hold
  • Notate customer's account
  • Make sure field technicians are following procedures correctly and document issues for escalation


Requirements

Minimum Qualifications

  • Must be at least 2 years in College
  • Must have at least 1 year of BPO experience in a field service/dispatch or customer service account
  • Must have good communication skills
  • Willing to work on shifting schedule and on-site

Location{{:}}

Cebu and Gensan