Analyst Accounts Receivable

Work Setup: Hybrid

Location: Makati, Metro Manila, Philippines

Summary:

The Accounts Receivable Accountant is responsible in analyzing customer financial condition and authorize customer credit lines, minimize bad debt risk, maximize accounts receivable collections, assist with order management, reconcile customer statements and billings, communicate credit and company credit policies, respond in a timely and effective manner to customer/ Business Unit inquiries and concerns, participate in process improvement projects, ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met, and support other management directives as prescribed.

Major Duties/Responsibilities:

Credit/ Receivable/ Deduction/ Dispute Management (45%)

Account Management

• Assess credit risk and establish credit limits for new and existing customers.
• Provide financial order management support to Supply Chain and Sales/ Business Managers and Marketing personnel to control credit exposure, effect timely payment, ensure timely release of orders held and minimize risk of customer disputes.
• Identify issue with customer and address root cause.
• Perform quarterly review of major customers through performing financial analysis and review of customer credit/ payment history.
• Perform annual review of all customers through review of publicly available material, along with other 3rd party reports and references.
• Assist with the billing and dispute transaction.
• Monitor customer accounts and work with the Business Managers to follow up on aged receivable(s).
• Responsible for real-time advice of collections to the Cash Applier for posting.
• Review, prepare and present Letter of Credit for collection on due date and before it expires.
  
  

Reporting/ Month-end Closing

• Prepare Accounts Receivable related reports to stakeholders includes but are not limited to AR aging report as of month end, delinquent account, unused credit, Days sales outstanding, provision for bad debts, adjustments to receivable accounts, and other receivable related report.
• Provide feedback/updates for AR related items on the BS package Review.
  
  

Record Management

• Maintain accurate and up-to-date customer profiles, and internal databases with credit risk and credit limits information.
• Ensure all receivable related record/ file are properly filed and archive.
  
  

Customer Relationship Management (30%)

Account Management

• Build and maintain effective relationships with Customers and Business Managers/ Business Unit.
• Provide high degree of one-stop-shopping for Customers and Business Managers/ Business Unit by acting as the sole contact for a wide variety of Account Receivable related issues.
• Work with appropriate personnel to reach resolution and respond with resolution in a timely manner while respecting the relationship between Customer and Business Manager.
  
  

Communication and Collaboration

• Closely coordinate with Customer, Business Manager, Business Unit, Order Management Associate, Data Maintenance Analyst, and etc.
• Communicate in a positive manner with all groups to ensure positive win-win relationships.
• Proactively communicate service-related issue includes customer claim, unused credit, outstanding balance, overdue account are properly communicated.
• Answer incoming phone calls and respond to customer inquiries in a timely manner and in accordance with standards and policy.
• Communicate across Order Fulfillment Process to ensure Customers’ needs are met.
• Responsible for timely updates, reporting to customers, identifying issues, analyzing issue root causes and leading the resolution of those issues.
• Work in close coordination with Business Unit in support of deduction avoidance and expedient resolution of open deductions.
  
  

Key Performance Indicator/ Metrics/ Service Level Agreement/ Process Improvement Management (15%)

• Shall ensure that set KPIs/ Metrics/ SLAs are met and reported on a timely manner.
• The AR Accountant in alignment with his/her immediate supervisor is also responsible in carrying out identified key points to improve processes within the role.
  
  

Internal/ External/ Sarbanes Oxley Audit Support (20%)

• Responsible in providing support to Internal, External, and Sarbanes-Oxley audit and test.
• Provide relevant requirements and/or documents to carry out the audit on orders related transactions.
• Carry out, implement, and document process on the identified audit recommendation.
  
  

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

• Working knowledge and proficiency on core FICO SAP modules/ transactions including Receivable Management, Deduction/ Dispute Management, Customer Master and Credit Management Maintenance, and SAP standard reports both FI and SD Modules, and etc.
• With Minimum of 1 year experience in shared service or business process outsourcing (BPO) industry.
• Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
• Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
• With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements.
• Excellent oral and written communication skills.
• Attention to detail, strong analytical and problem-solving skills.
• Ability to use analysis tools in order to communicate metrics and improve service levels.
• Adaptive to fast and continuous change and has the ability to prioritize many tasks.
• Professional, trustworthy, and someone who can work independently.
  
  

Minimum Education And Experience Requirements

Education: Bachelor’s degree required, in Accounting, Finance, Business Administration or its equivalent

Experience:

• Must have at least a minimum of 2 years Receivable, Credit, and Dispute Management experience.
• Must have at least a minimum of 1 year experience in shared service or business process outsourcing (BPO) industry.