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Urgent | Team Leader | QC

Salary undisclosed

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Work set-up: Onsite

Shift Schedule:

  • Fixed work hours
  • 9AM-6PM EST
  • Shifting schedule


Requirements:

  • At least 2 years in college/College Graduate
  • 2 to 4 Years of contact center experince
  • Minimum of 2 years of work experience in collection operations and Team Handling


Qualifications:

  • Sound Knowledge about collections domain and understanding of the process and bucket flows.
  • Experience in collections team management and familiar with the data and reports pertaining to collections.
  • Understanding of collections terminologies, guidelines and laws.
  • Excellent oral and written communication and listening skills.
  • Customer centric
  • Attention to details
  • Computer Savy - MS office & Internet
  • Handles contacts with our customers in a polite and friendly way, instilling customer confidence
  • Willingness to work in shifts
  • Holiday Inn Collections - Has experience in a collections LOB as a Team Lead