Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Quality Assurance Analyst (Collection Centre, Immediate joiner)

Salary undisclosed

Apply on

Linkedn
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Simplified

Job Description:

  • Audit the number of cases / calls as mandated by the client and track performance
  • Review calls/completed cases for adherence to internal/regulatory guidelines
  • Record feedback on Agents & his/her areas of improvements
  • Bring in necessary changes to the process and constant updates of core process
  • Attend calibrations sessions both internal and with the clients
  • Collaborate with supervisors to share quality performance issues and provide regular reports on overall performance and trends
  • Identify and support other opportunities for quality improvement across the team
  • Develop materials and process documentation to support training as and when required
  • Documenting quality issues, performance measures and quality improvements for management reviews
  • Create quality score cards to track performance level
  • Sharing feedback and briefings to associates to improve their quality
  • Coordinating and facilitate calibrations
  • Able to identify the Root cause and share observations with Operations
  • Should have knowledge on 7 QC tools
  • Must have a good knowledge on ExcelTNA/TNI/TTQRAG analysis and BQM to identify bottom performers and support management

Requirement:

  • At least 2 years in college/College Graduate
  • 2 to 4 Years of banking contact Center experince
  • Min 2years of experience as QA in Contact center
  • Basic Understanding of Quality methodologies like Six Sigma, Lean, kaizen etc.
  • Excellent Communication & feedback/ coaching Skills
  • Proficient at MS office Applications like PowerPoint, Excel etc.
  • Willingness to work in shifts
  • Excellent oral and written communication and listening skills
  • Preferably immediate joiners
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