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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Order Management Analyst
Department & Team: Order Management / APAC
Reports to: APAC Manager
Location: Manila, Philippines
Summary:
The Order Management Analyst plays a critical role in ensuring the accurate and timely processing of orders and associated billing for Genesys products. This position requires effective collaboration with various stakeholders to meet established service level agreements (SLAs). The ideal candidate will thrive in a fast-paced environment, especially during peak periods such as year-end and quarter-end, demonstrating composure under pressure while managing priorities for maximum efficiency. Strong communication and organizational skills are essential for success in this role.
Key Responsibilities:
The primary responsibilities include, but are not limited to:
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Order Management Analyst
Department & Team: Order Management / APAC
Reports to: APAC Manager
Location: Manila, Philippines
Summary:
The Order Management Analyst plays a critical role in ensuring the accurate and timely processing of orders and associated billing for Genesys products. This position requires effective collaboration with various stakeholders to meet established service level agreements (SLAs). The ideal candidate will thrive in a fast-paced environment, especially during peak periods such as year-end and quarter-end, demonstrating composure under pressure while managing priorities for maximum efficiency. Strong communication and organizational skills are essential for success in this role.
Key Responsibilities:
The primary responsibilities include, but are not limited to:
- Review and validate order booking requirements from customers or partners, including quotes, purchase orders, service orders, statements of work (SOWs), and contracts.
- Process orders and invoices promptly using Salesforce.com, NetSuite, and Workday, adhering to month-end, quarter-end, and year-end deadlines.
- Collaborate cross-functionally to resolve invoice queries and process credit memos as needed.
- Ensure compliance with Sarbanes-Oxley (SOX) regulations and internal controls.
- Lead or assist in process improvement initiatives and documentation efforts, including user acceptance testing (UAT) for system enhancements.
- Bachelor’s degree in Accounting, Finance, or a related field, or equivalent work experience.
- A minimum of 2 years of experience in Order Management or Order-to-Cash (OTC) environments, preferably in the software industry.
- Basic understanding of accounting principles and revenue recognition.
- Strong critical thinking, time management, and strategic planning skills.
- Ability to conduct root cause analysis and implement improvement initiatives.
- Exceptional interpersonal and communication skills, both verbal and written, to engage effectively with all organizational levels.
- Proven ability to work accurately and efficiently under tight deadlines.
- Flexibility to work during APAC hours while coordinating with remote teams in varying time zones.
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, etc.).
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A dynamic work environment that values collaboration and innovation.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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