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Customer Service Representative

Salary undisclosed

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We are seeking a dedicated and customer-focused Customer Service Representative to join our remote team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. You will be responsible for handling a variety of customer interactions, including inbound calls, emails, and live chat.

Responsibilities:

  • Respond promptly to customer inquiries and concerns via phone, email, and live chat.
  • Resolve customer issues and complaints effectively and efficiently.
  • Manage a high volume of inbound and outbound communications.
  • Maintain accurate records of customer interactions and transactions.
  • Provide up-to-date product and service information to customers.
  • Upsell products and services to customers when appropriate.
  • Escalate complex customer issues to the appropriate department or manager as needed.
  • Collaborate with other departments to resolve customer issues and concerns.
  • Adhere to company policies and procedures.
  • Maintain a positive and professional attitude at all times.

Requirements:

  • 1-3 years of experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in relevant customer service software and tools.
  • Ability to work independently and as part of a team.
  • Strong attention to detail.
  • Ability to work flexible hours, including evenings and weekends.
  • Reliable high-speed internet connection and a dedicated workspace.

Benefits:

  • Competitive salary and benefits package.
  • Flexible work schedule.
  • Opportunity to work remotely.
  • Career growth and development opportunities.