Technical Account Manager (Nutanix)
Salary undisclosed
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The Nutanix Technical Account Manager (TAM) service is designed to help customers proactively mitigate risks and enhance their business outcomes through expert guidance on enterprise cloud deployments. Acting as a cross-functional advisor, the TAM collaborates with clients to optimize their Nutanix environments, ensuring they are well-managed, healthy, and high-performing.
The TAM service emphasizes a customer-centric approach focused on deliverables and outcomes, providing:
The TAM service emphasizes a customer-centric approach focused on deliverables and outcomes, providing:
- Trusted Business Partnership: Accelerates business value by aligning technology deployments with datacenter strategies, enabling sustained advantages of the Nutanix platform.
- Improved Application Availability: Proactively manages risks to enhance uptime, lower total cost of ownership (TCO), and maximize returns.
- Personal Advocacy: Serves as a liaison for resolving issues, coordinating communication between customers and Nutanix support and engineering teams.
- Education and Skills Development: Engages staff in learning Nutanix technologies and best practices through tailored training sessions and expert interactions.
- Customer Advocacy: Acts as the primary contact for addressing business and technical matters, coordinating support and product expert meetings, and prioritizing feature requests.
- Operational Risk Management: Conducts health checks, drives issue resolution, and optimizes capacity utilization.
- Analytics & Reporting: Provides customized service analytics, performance audits, and event analysis to ensure reliability and efficiency.
- Business & Support Planning: Develops strategies for scaling operations and maximizing ROI, while establishing customer success metrics.
- Education & Best Practices: Facilitates learning assessments, technology enablement sessions, and shares relevant best practices.
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