Product Operations Analyst

Role Purpose

Responsible for the implementation, maintenance, and administration of automated reporting solutions, as well as the execution of reporting needs, data gathering, and identifying insights. Develop procedures and resolve issues using current and proposed reporting tools. Collaborates with priority/product teams to align reporting needs with business objectives

Key Accountabilities

• Manage the collection of priority/program executive updates from cross-functional teams.
• Collaborate with teams to extract performance metric data tied to business priorities and various reporting and leadership requirements.
• Review data/updates for accuracy and insights; troubleshoot any errors in reporting, extracting, and warehousing data; make recommendations and/or initiate correction procedures.
• Produce key portfolio management and performance reports - (monthly, quarterly, and annually). Ensure reports are produced accurately and timely, and closely review all information for accuracy.
• Develop and implement automated monthly reporting and tools. Work strategically with various leads to ensure effective operation and ongoing consistency in reporting.
• Actively participate in portfolio and performance review sessions to identify critical insights to drive discussions with executive leadership.
• Act as primary reporting liaison for various teams within assigned functions, ensuring reporting, data integrity, and system interface of related programs and reporting tools.

Key Skills & Experiences

Education

• Bachelor’s degree in Business, Computer Science, Statistics, or related fields, or an equivalent combination of education and work-related experience.

Experience

• 3-5 years of progressive work-related experience in program or project management and reporting tools and systems with demonstrated proficiency in one or more of the functions related to the position.

Technical Skills & Knowledge

• Demonstrated technical aptitude with various computer systems and data applications.
• Operational knowledge and strength with MS Office (PowerPoint, Excel, Word & Copilot) and Tableau dashboards (not required but preferred).
• Demonstrated understanding of P&T’s overall strategic vision and aptitude for communicating our delivery progress with leadership best.
• Demonstrated clear, concise, and succinct communication skills, including adapting verbal and written communication to the needs and level of the user.
• Demonstrated ability to manage multiple projects simultaneously and efficiently and perform concurrent tasks requiring technical and functional competence.