Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Team Lead (Collection Center, Immediate joiner)

Salary undisclosed

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Job Description:

  • Strong experience BPO Collections Operations and Managing SLA, KPIs, and project deliverables
  • Responsible for working directly with team members and customers to ensure customer financial needs are met by providing a best in class customer experience.
  • Performs day-to-day coaching and management of 15-20 team members that receive customer inquiries or issues
  • Works with management and team members to proactively identify, manage, and escalate risks which may impact the business.
  • Monitors interactions to ensure that team members are giving accurate information and following approved practices.
  • Coaches and develops a positive and productive work environment and builds relationships with business partners.
  • Utilizes reporting for business metrics to guide team member coaching and performance management.
  • Resolves routine and some escalated problems and exercises judgment in making override decisions or recommends action to top level management for decisions outside authority level Ensures capabilities and knowledge of team members keeps pace with customer expectations.
  • Assists and makes employment decisions and sets performance standards; trains and coaches staff, writes and conducts performance evaluations.
  • May perform budgetary analysis, reports or special project work as requested by business partners and senior management.
  • Delivers what is promised in line with customer expectations
  • Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
  • Must possess procedure driven judgment in order to find the best solution to an issue.
  • Excelling in a fast-paced, collaborative environment that requires accuracy, multitasking and effective communication.

Requirements:

  • At least 2 years in college/College Graduate
  • 2-4 Years of contact center experience
  • Min 2 years of work experience in collection operations and Team Handling
  • Preferably immediate joiners
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