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Type of Support: Content Moderation
Contract Duration: Full time
Position type and schedule: To be determined
Training Schedule: To be determined
Work Type and Location: Metro Manila - Hybrid
Expected start date: November 21, 2024
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
Wellbeing Disclaimer
We recognize that while Trust & Safety work can be extremely rewarding, it can also be emotionally draining and psychologically demanding. As part of our commitment to transparency, we’re sharing the potential risks and implications of exposure to this unique and extremely important line of work from the beginning so candidates can make informed decisions about their application.
This role involves monitoring and identifying exploitative content regarding minors including child sexual abuse and exploitation. This will consist of independently and manually reviewing disturbing content in the backend.
PartnerHero has a Wellness Program in place and wellness teams of specialists to support Trust & Safety and Content Moderation specialists with their individual wellness needs. Our leadership and management teams are trained to understand the wellness implications of Trust & Safety work and better support the physical and mental well-being of each employee throughout their journey with us.
The Role
We are seeking a dedicated Content Moderator II to join our team handling our new partner, a secure chat application that facilitates group communications. The primary responsibility of this role is to ensure a safe and respectful environment for our users by monitoring chat content and addressing reports of inappropriate behavior.
What you’ll do:
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact
PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center
Type of Support: Content Moderation
Contract Duration: Full time
Position type and schedule: To be determined
Training Schedule: To be determined
Work Type and Location: Metro Manila - Hybrid
Expected start date: November 21, 2024
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
Wellbeing Disclaimer
We recognize that while Trust & Safety work can be extremely rewarding, it can also be emotionally draining and psychologically demanding. As part of our commitment to transparency, we’re sharing the potential risks and implications of exposure to this unique and extremely important line of work from the beginning so candidates can make informed decisions about their application.
This role involves monitoring and identifying exploitative content regarding minors including child sexual abuse and exploitation. This will consist of independently and manually reviewing disturbing content in the backend.
PartnerHero has a Wellness Program in place and wellness teams of specialists to support Trust & Safety and Content Moderation specialists with their individual wellness needs. Our leadership and management teams are trained to understand the wellness implications of Trust & Safety work and better support the physical and mental well-being of each employee throughout their journey with us.
The Role
We are seeking a dedicated Content Moderator II to join our team handling our new partner, a secure chat application that facilitates group communications. The primary responsibility of this role is to ensure a safe and respectful environment for our users by monitoring chat content and addressing reports of inappropriate behavior.
What you’ll do:
- Review and moderate group chats based on reported issues, including chat names and content.
- Investigate reports related to Child Sexual Abuse Material (CSAM), focusing primarily on group chat names for blocking, rather than in-depth media analysis.
- Assess and address other serious reports, such as those involving terrorism, though these cases are infrequent.
- Collaborate with the other teams for any necessary escalations or investigations beyond standard moderation.
- Ensure adherence to UK-specific CSAM laws and regulations, understanding the differences from US laws and the implications for reporting procedures.
- Provide feedback on trends and recurring issues to help improve user experience and community standards.
- Document and escalate serious incidents, such as reports related to terrorism, in accordance with safety protocols.
- Previous experience in content moderation, online safety, or a related field – experience moderating CSAM is a plus
- Strong understanding of community standards and legal frameworks, particularly UK and European regulations.
- Excellent analytical and investigative skills and attention to detail.
- Ability to handle sensitive topics with confidentiality and professionalism.
- Resilience and passion for Content Moderation work related to child safety – even if you know it’s difficult
- Strong written and verbal communication skills.
- Motivated and proactive, demonstrating a strong work ethic
- Familiarity with the TechCoalition’s Industry Classification System is a plus.
- Full-time employment
- Competitive compensation based on experience
- Attractive benefits package based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
- Regular check-ins with our wellness coordinator to discuss mental and emotional well-being
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact
PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center
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