Business Operations Manager
Salary undisclosed
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Responsibilities:
- Analyze key metrics for Revenue and Operations and provide recommendations to improve business profitability and efficiency.
- Manage the Business Operations team in handling daily responsibilities for Product offer setup, Inventory management, Customer SR escalations and SLA management.
- Monitor, Track and define Improvements for all Business Support Partner SLAs to attain high customer satisfaction and operational efficiency.
- Develop/Enhance, Implement and Review operational standards, policies, procedures and processes.
- Ensure compliance to all corporate, legal and regulatory requirements.
- Manage all aspects of performance and development of direct reports to encourage productivity and professional growth.
- Act as project lead on business operations related projects with regards to process improvements, systems development and transformation projects
- Present Online Store Performance reports in weekly and monthly Business Review meetings to internal stakeholders and executives.
- Regular monitoring of Online Store for optimum service availability and proactive reporting of operational issues or bugs.
- Partner, Contract and Vendor management.
Qualifications:
- Bachelor’s degree with 8 to 10 years of experience in an eCommerce or Technology related industry
- Minimum 6+ years leading, managing, developing, and growing a team(s)
- Strong grasp of modern technology and ecommerce with an expert understanding of spreadsheets, databases, financial analysis and websites
- Expert in written and verbal communication. Able to clearly describe job duties to those they supervise and lay out full plans to the management.
- Highly organized, analytical with strong technical skills
- Ability to work in a dynamic and schedule demanding environment.
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