Billing Client Support Senior Analyst

As a critical member of the Billing Support team, the Billing Client Support Senior Analyst provides top-tier client service in a value-added support model, assisting both internal and external clients with billing inquiries related to facility products and various services. The role requires strong attention to detail, exceptional customer service skills, and the ability to handle a varied workload effectively. Successful analysts are passionate about client service, eager to learn complex processes quickly, and capable of managing risk and identifying areas for improvement.

Responsibilities

• Manage client requests received via CRM tools (e.g., Salesforce) and ensure timely responses within established operational targets.
• Address billing inquiries in accordance with established procedures, providing accurate information and prompt resolutions.
• Collaborate with global facility associates to resolve inquiries quickly and effectively.
• Reconcile client invoices and address any discrepancies.
• Review and analyze billing support documentation to identify opportunities for process improvements.
• Stay informed on current product offerings and billing procedures.
• Promote cross-functional cooperation among facility associates to reduce delays and enhance client satisfaction.
• Strictly adhere to billing support processes and guidelines.
• Update team documentation as necessary to reflect changes in procedures.
• Perform additional duties as assigned by the Team Lead or Management.
• Integrate risk and control measures into daily activities to monitor and mitigate potential issues, escalating when appropriate.
  
  
  

Qualifications

• A bachelor's degree or equivalent work experience is preferred.
• At least 2 years of experience in a related field.
• Strong adherence to established guidelines and procedures.
• Demonstrated accountability and commitment to driving work forward.
• Clear and effective communication skills in both written and verbal formats, suitable for small group settings.
• Ability to challenge established practices constructively and propose new ideas or approaches.
• Understanding of the needs of external clients, the Billing Support team, and key internal stakeholders across the organization.
  
  
  

Must-Have Experience

• Minimum of 10 years of corporate work experience.
• At least 7 years of experience in any human resources field.
• 5 years of experience in total rewards.
• 5 years of experience in operations leadership.
• 3 years of experience in people management.
  
  
  

This role is ideal for a seasoned professional with extensive experience and a strong commitment to client support excellence.