Customer Service Representative - WFH/Onsite

How you’ll make an impact (with some or all of these responsibilities)

• Ensure excellent customer service to clients/customers, by phone, chat, or email.
• Respond quickly and efficiently to all parties and maintain high customer satisfaction.
• Maintain accountability and responsibility for the required assigned tasks.
• Use good judgment to handle difficult situations.
• Consistent documentation of all calls or activities accurately.
• Constant demonstration of a positive attitude and willingness to learn.
• Responsibilities may adapt to the needs of the business.

What you need to succeed

• Two years of BPO-experience is a requirement.
• Amenable to a flexible schedule and work onsite in Ortigas and work from home upon regularization.
• Excellent and professional English verbal/written communication skills.
• Proficient in Microsoft Office and Google Workplace.
• Strong work ethic and the ability to take direction well and work independently.