Prior Authorization CSR | Blended Account | SPX
Salary undisclosed
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ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles & responsibilities:
What can we offer you?
Account specific roles & responsibilities:
- Supply medications to nursing homes, ensuring timely delivery and compliance with regulations
- Utilize advanced technology for easy access to medication management
- Manage prior authorizations using Integra to facilitate medication approval processes
- Address and resolve billing rejected claims in a timely manner
- Handle collections of unpaid balances, ensuring effective communication with nursing homes
- At least 6 months of experience as a BPO CSR handling a US HEALTHCARE INSURANCE account
- Detailed oriented and organized
- Excellent communication and interpersonal skills
- Ability to prioritize and multitask in a fast-paced environment
- Strong problem-solving skills and ability to work independently and as part of a team
- Willing to work onsite in Buendia, Makati
- Amenable working night shift
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
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