Client Service Account Management - Analyst
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Job Description
Be part of the Client Service Account Management Team!
As a Client Service Support Analyst, within J.P. Morgan Payments Client Service, you will support a portfolio of large Digital, Technology and eCommerce clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's treasury operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.
Job Responsibilities
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Be part of the Client Service Account Management Team!
As a Client Service Support Analyst, within J.P. Morgan Payments Client Service, you will support a portfolio of large Digital, Technology and eCommerce clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's treasury operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.
Job Responsibilities
- Assist with Client research on product and account entitlements
- Assist with Client inquiries, standing settlement instructions, data requests and written communication
- Complete, submit and follow up on implementation and account maintenance requests
- Complete, submit and follow up on operational transaction templates or forms
- Communicate frequent updates and resolution to the Account Manager and/or Client
- Create internal and Client facing project plans and presentations
- Adheres to policies, procedures and risk requirements
- High degree of attention to detail and quality
- Displays a sense of urgency, strong organizational skills and excellent follow through
- Intermediate Word, Excel and PowerPoint capabilities
- Ability to effectively partner with internal colleagues and external clients
- Ability to present oral and written communication in an organized, clear and confident manner
- Manages time effectively in a fast paced environment; ability to be flexible with working hours; demonstrates ability to balance competing priorities and deliver on commitments
- Minimum of 2 years of relevant in financial industry and/or functional experience.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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