Account Coordinator
Kantar is the world’s leading evidence-based insights and consulting company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks, our innovative analytics and technology, we help our clients understand people and inspire growth.
Purpose:
The Account Coordinator enables the team to work effectively with internal and external stakeholders to deliver research programs in the most efficient way.
The primary responsibility is to provide day to day support to Client Servicing Teams across a range of programs to create meaningful impact on our client’s businesses. The role is highly facilitative in nature and requires focus, flexibility, and willingness to contribute behind-the-scenes actively. The ideal candidate will be handling a wide range of account support related tasks, will be exceedingly well organized and resourceful, and will enjoy the administrative challenges of supporting a team of diverse people and programs. This position also requires communication and coordination with external clients with support from the Client Servicing team.
The Role:
Project Management
- As the go-to person for everything involving a project’s organization and timeline, you will be responsible for project setup, monitoring progress according to project plan and identifying potential risks and flagging them off to the project team in a timely manner to manage and adjust for changes
- Take an active role in planning, co-ordinating and supervising client projects to ensure timely and flawless delivery.
- Support the client servicing team by facilitating account and project documentation between global and local account teams.
- Facilitate new business development by accurately completing RFQ forms and ensure timely receipt of quotes from Pricing department
Client Management
- Liaising with clients on project related matters involving project inputs and meetings & presentation schedules
- Demonstrate confidence and good interpersonal skills when responding to basic client queries and communicating monthly deliverables
- Keep track & consolidate additional client requests with support from the team and ensure these are sent out as committed
- Record client discussions
- Send and track client satisfaction surveys
Finance administration and tracking
- Ensure Finance processes are followed through:
- Client Contracts
- Purchase Orders
- Billing
- Updating Pricing Tool
- Monitor costs throughout projects and flag to Project Team when project budget has exceeded
- Maintaining and updating the pipeline and project dates in the finance system
- Supporting the Team Leader on the detailed inputs to the mid-month forecasting system
Team resource and prioritization
- Use tools to monitor projected workload and utilisation rates of team members each week to Team Lead
- Identifying potential pinch points and escalating to Team Lead if resource is likely to be either constrained or under utilised
Key Capabilities
- Desire to work in a highly challenging, fast-paced, and changing environment;
- Excellent organisational, project and time management skills with ability to prioritise
- Critical thinking and problem solving skills;
- Attentive to detail, proactive and voices out, multitasker
- Strong interpersonal and communication skills with the ability to build and manage relationships with stakeholders of all levels
- Proficient in computer application (Word, PowerPoint), particularly Excel
- Knowledge of research methodologies and concepts is a definite advantage
JOIN US
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com.
Kantar is an equal opportunities employer.
