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What you’ll do
- Oracle EBS Support: Provide day-to-day support for Oracle EBS applications, addressing and resolving user issues, system errors, and functional challenges that are experienced within Pathlock Cloud.
- Configuration: Configure Pathlock Cloud to align with the organization’s business requirements, including Financials, Supply Chain, HRMS, and other relevant modules for Oracle EBS.
- Troubleshooting: Analyze, diagnose, and resolve technical and functional issues within Pathlock Cloud for Oracle EBS, ensuring minimal disruption to business operations.
- Knowledge: Assist and share Oracle EBS knowledge across the team improving the team and customer experience.
- Business Process Optimization: Collaborate with business stakeholders to understand their requirements to resolve issues.
- Customer Facing: Enjoys speaking/communicating with team members and customers to solve complex issues.
- Documentation: Maintain detailed issue/resolution of system configurations and fixes via ticketing system.
What You Bring
- Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field.
- Minimum of 3-5 years of experience working with Oracle E-Business Suite in a functional role.
- Proven experience in configuring and supporting Oracle EBS modules, including Financials, Supply Chain, HRMS, etc.
- Experience with at least one full lifecycle implementation of Oracle EBS.
- Strong understanding of Oracle EBS architecture and module configurations.
- Proficiency in troubleshooting and resolving Oracle EBS issues.
- Experience with Oracle EBS reporting tools (e.g., Oracle BI, Discoverer) and SQL for custom report creation.
- Knowledge of Oracle EBS security, roles, and user management.
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