Quality Analyst | Quezon City | Onsite | Shifting Sched
Salary undisclosed
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Work Setup:
- Onsite
- Fixed Hours: 9 AM - 6 PM EST
- Shifting Schedule
- At least 2 years of college/college graduate
- 2 to 4 years of banking contact center experience
- Minimum 2 years of experience as a QA in a contact center
- Basic understanding of quality methodologies (e.g., Six Sigma, Lean, Kaizen)
- Excellent communication, feedback, and coaching skills
- Proficient in MS Office applications (e.g., PowerPoint, Excel)
- Willingness to work in shifts
- Strong oral and written communication and listening skills
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